PRIVACY POLICY
Your privacy is of the utmost importance to us at Pure East Candle Co., and we are committed to protecting the personal information you share. This Privacy Policy will outline how we collect, use, and safeguard your information when you visit our online store.
Collection of Personal Information
By visiting or conducting a transaction on our website, we may collect certain personal information from you, including your name, email address, shipping address, and payment information. Rest assured, we only collect this information to process and fulfill your orders, provide you with the best customer service possible, and improve your shopping experience. Your personal information remains confidential and is securely stored.
Use of Personal Information
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Pure East Candle Co. is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure that our store and its service providers handle credit card information securely.
Sharing of Personal Information
We understand the importance of trust in any relationship, including our relationship with you as a valued customer. We never sell, trade, or rent your personal information to third parties. However, we may disclose your information to trusted partners who assist us in operating our website, conducting our business, or serving you better. These partners are obligated to keep your information confidential and use it solely for the purposes specified by Pure East Candle Co.
Protection of Personal Information
At Pure East Candle Co., we take the security of your personal information seriously. Our Wix.com Store uses industry-standard encryption technology to ensure the confidentiality and integrity of your personal information during transmission. Data encryption using HTTPS, TLS 1.2 and above, and SSL has also been implemented.
Cookies and Tracking Technologies
Like many other online stores, we use cookies and tracking technologies to enhance your browsing experience and gather information about how you navigate our website. These technologies allow us to understand and analyze trends, administer the site, track users’ movements, and gather demographic information about our user base. This information helps us improve our website and tailor it to suit your needs and interests (see Useful Links).
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Please note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, place cookies, or utilize other tracking technologies through Wix’s services, may have their own policies regarding how they collect and store information. As these are external services, the Wix or Pure East Candle Co. Privacy Policy does not cover such practices.
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Communication
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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text message, or postal mail.
Your Choices
You can control and manage the personal information you provide to Pure East Candle Co. You may update or correct your information by accessing your account settings on our website. Additionally, you can opt out of receiving promotional emails from us by clicking the “unsubscribe” link in our emails. Please note that even if you opt out of receiving marketing emails, we may still send you important transactional or administrative messages regarding your orders.
Children’s Privacy
Protecting the privacy of children is of the utmost importance to us. Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that a child under 16 has provided us with personal information, please contact us immediately, and we will take steps to remove the information from our systems.
Changes to the Privacy Policy
As we continue to improve and expand our services, this Privacy Policy may be subject to change. We encourage you to periodically review this policy to stay informed of any updates or modifications, and you will also be notified. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of our website after any changes to this policy signifies your acceptance of the revised terms.
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Useful Links
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The following links explain how to access cookie settings in various browsers:
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Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Internet Explorer
Cookie settings in Safari (iOS)
To opt out of being tracked across all websites, visit Google Analytics.
Contact Us
If you have any questions, concerns, or suggestions regarding this Privacy Policy or would like to have your data removed, please contact us at: support@pureeastcandle.co. We are here to listen and ensure your experience with Pure East Candle Co. is extraordinary.
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Thank you for shopping with Pure East Candle Co.
We appreciate your support and are honored to be a part of your
journey toward self-discovery and personal growth.