FREQUENTLY ASKED QUESTIONS

We exclusively use one of the cleanest, safest, and most consistent candle soy waxes. It’s 100% plant-based, made mostly from American-grown soybeans, and contains a small soy-based additive that helps the wax burn smoothly and hold fragrance beautifully.

It’s also low-soot and free of harmful chemicals — which means a cleaner burn for your home and a smaller environmental footprint. Plus, it’s designed specifically for container candles, so it gives that perfect even melt and long-lasting scent throw every time you light it.

Our fragrance oils meet some of the strictest safety standards in the industry. We exclusively use fragrance oils formulated to exclude known hazardous chemicals, including phthalates, toxins, ingredients listed on California’s Prop 65, and other potentially harmful substances. Every fragrance is tested to meet global IFRA (International Fragrance Association) and RIFM (Research Institute for Fragrance Materials)standards for safety and quality.

No harsh chemicals, no shortcuts — just scents you can feel good about.

Regarding toxins and regulatory standards: LINK.

A little care goes a long way.

Before each burn, trim your wick(s) to ¼ inch with scissors, fingernail clippers or wick trimmers before each burn session. This prevents excessive flame height and reduces soot. Always burn your candle on a heat-safe surface and never leave it unattended.

When the burning session is complete, snuff your candle out gently instead of blowing (do not use the lid), and let it cool completely before relighting.

Container candles should burn for 1 hour for every inch in diameter the top of the container measures. In most cases, the first burn, or "Memory Burn," should be for 3-3 1/2 hours to ensure that the wax pool reaches the edges of the jar, preventing tunneling in future burns.

Example: a container with a three (3) inch diameter should burn for at least 3 hours)

Yes. We recommend burning your Pure East Candle Co. soy candle for no more than 4 hours at a time to prevent overheating and potential fire hazards.

Each Pure East Candle Co. candle is designed to burn slowly and evenly. Depending on the size, you can expect around 30–45 hours of total burn time. To get the most out of your candle, let the wax melt fully across the top during your first burn — this helps prevent tunneling and gives you that beautiful, even pool of wax all the way down.

Let it cool completely before your next boring session, ensuring the wax has hardened which allows for proper burn time.

Candle tunneling occurs when a candle burns down the center, leaving a hollow tunnel of wax around the wick. It can hinder your candle's proper burn, diminishing its overall aesthetics and scent throw.

To prevent your candle from tunneling, ensure that the wax pool reaches the edges of the jar during the first burn and trim the wick(s) to 3/8 inch before each subsequent burn.

Black soot on the candle container can occur if the wick(s) is too long or if the candle is burning in a drafty area. Trim the wick(s) to 3/8 inch and move the candle to a less drafty location.

Frosting is a natural characteristic of pure soy wax — it looks like a subtle frost or crystal film that can appear on the surface or sides of the candle over time. It happens because soy wax is made from natural vegetable oils, and as it cures and cools, small crystal formations can appear.

Frosting does not indicate a flaw in the candle — in fact, it confirms the purity and natural composition of the wax. Unlike paraffin or wax blends, pure soy wax has no synthetic hardeners or stabilizers to prevent crystal formation, so occasional frosting is expected and completely normal.

Temperature shifts during curing, storage, or shipping can increase frosting — especially in cooler conditions — but it will not affect fragrance throw, burn performance, or overall candle quality. It is simply a natural characteristic of authentic soy wax and a sign you're burning a cleaner, plant-based candle.

The scent of a soy candle can vary when burning due to the heat releasing fragrance into the air, which is perfectly normal.

Yes, soy candles are typically considered better for the environment as they are made from a renewable resource and produce less soot and toxins than traditional paraffin wax candles.

Every Pure East Candle Co. candle is 100% vegan and cruelty-free. Our soy wax, fragrance oils, and wicks are all free from animal-derived ingredients and are never tested on animals—just clean, mindful ingredients made with care.

Absolutely. Our ceramic and tin containers can be cleaned and repurposed for storage or decoration. Note: containers are not dishwasher, food, or beverage safe. See CLEANSE CONTAINERS above for cleaning instructions.

Many of our customers use their candle tumblers and tins for small plants, pens, cotton rounds, or even as tea-light holders.